Welcome to the Serafido FAQ page.
Here you’ll find quick answers to our most common customer questions.
If you can’t find what you’re looking for, feel free to contact us at info@serafido.com — we’re happy to help.
1. Where do you ship to?
We currently ship to: Australia, United States, United Kingdom, Ireland, Canada, and New Zealand.
2. How long will my order take to arrive?
Our standard delivery timeframe is 6–14 business days in total, which includes:
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1–3 business days for order processing and handling.
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5–11 business days for shipping, depending on your location and local customs procedures.
We always aim to deliver your order as quickly as possible.
3. Do I have to pay any additional taxes or duties?
No. All orders are shipped tax-free from our suppliers, so you will not be charged extra VAT or GST at checkout.
In rare cases, local customs may apply a small import fee, but this is uncommon and is the responsibility of the buyer.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
You can use this number to follow your package until it reaches your doorstep.
5. What payment methods do you accept?
We accept the following secure payment methods:
Maestro, Mastercard, American Express, Visa, Apple Pay, Google Pay, and Shop Pay.
6. Can I change or cancel my order?
We process orders quickly to ensure fast delivery.
If you need to make changes or cancel your order, please contact us within 12 hours of placing it.
After this time, we cannot guarantee changes, as your order may already be in processing or shipped.
7. What if my order arrives damaged or faulty?
If your order arrives damaged, defective, or incorrect, please email us at info@serafido.com with your order number and photos of the item.
We will arrange a replacement or refund according to our Return & Refund Policy.
8. Do you accept returns?
Yes — please refer to our Return & Refund Policy for full details, including return eligibility and instructions.
9. Is shopping with Serafido safe?
Absolutely. Our website uses SSL encryption to ensure all personal and payment information is secure.