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Frequently Asked Questions

Serafido

https://serafido.com

Netherlands

info@serafido.com

+44 20 38071950

Van de Veldelaan 201, Alkmaar, Noord-Holland, 1816PD, Netherlands

 

1. What is the processing time for a refund?

Refunds are usually processed within 10 business days after we have received and inspected the returned item. You will receive an email confirmation that your refund has been completed.

For more information, please refer to our Returns Policy.

 

2. How long does it take to process and deliver my order?

Your order will be processed within 1-2 business days. The expected delivery time is approximately 7-8 business days, which means you can expect to receive your order within 8-10 business days in total. For additional information about shipping and related details, please refer to our Shipping Policy.

 

3. Is worldwide shipping available?

Unfortunately, we currently only offer delivery within the United Kingdom.

 

4. Can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can track the progress of your order on our website by visiting the Track Your Order page.

 

5. Can I change my delivery address after I have placed an order?

Once your order has been processed or shipped, we are unfortunately unable to make any changes to your delivery address. We recommend that you double-check your address before completing your order to ensure a seamless delivery.

 

6. What payment methods do you accept?

We support a range of payment methods, including major credit and debit cards (such as Visa, MasterCard, Maestro and American Express), Apple Pay, Google Pay and Shop Pay.

All transactions are processed securely to protect your information. Please refer to our Payment Policy for more information.

 

7. How can I contact customer service?

You can reach us at:

  • Email: info@serafido.com
  • Phone Number: +44 20 38071950
  • Address: Van de Veldelaan 201, Alkmaar, Noord-Holland, 1816PD, Netherlands
  • Opening hours: Monday to Friday from 9:00 to 17:00 (CET).

  • If you would like a faster response, you can also use the form on our Contact page

8. Do I need an account to order?

No, you do not need to create an account to order from us.

 

9. What measures have been taken to secure my online order?

Your online order is guaranteed to be completely secure. We use advanced SSL encryption technology for all transactions on our website, so your privacy and security are guaranteed. In addition, we continuously update and monitor our site to meet the highest security standards.

 

CURRENCY

All prices and charges stated on our website are in pound (GBP). All transactions are carried out in pounds, where applicable. Please note that any currency conversion charges are the customer's responsibility.

 

GDPR and compliance with legal requirements

At Serafido, we are committed to protecting your personal data and ensuring that our practices comply with the General Data Protection Regulation (GDPR) and relevant consumer protection laws in the UK.


We only collect and process personal data when we have a legal basis to do so, including your consent, performance of a contract, legal obligations or legitimate interests.


Under the GDPR, you have rights, including the right to access, rectify, erase and restrict the processing of your personal data.


By using our services, you agree to our privacy practices and acknowledge that we comply with applicable consumer protection laws in the UK.

 

If you have any questions about your personal data or this compliance statement, please contact us at:

info@serafido.com

+44 20 38071950

Van de Veldelaan 201, Alkmaar, Noord-Holland, 1816PD, Netherlands


Still have questions?

Visit our Frequently Asked Questions page or contact our customer service team.

Contact information: