At Serafido, we value our customers and want you to be satisfied with your purchase.
This policy explains when and how you can request a return or refund.
By placing an order with us, you agree to the terms outlined below.
1. Eligibility for Returns
We accept returns in the following cases:
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The item arrived damaged, defective, or incorrect.
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You received the wrong size or product due to our error.
To be eligible for a return:
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You must contact us within 14 days of receiving your order.
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Items must be unused, unworn, and in original packaging with all tags attached.
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Proof of purchase and photos of the item are required.
2. Non-Returnable Items
We cannot accept returns for:
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Items that have been worn, washed, or altered.
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Items without original tags or packaging.
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Clearance or sale items (unless faulty).
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Orders placed with incorrect sizes or colors chosen by the customer.
3. Return Process
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Email us at info@serafido.com with your order number, reason for return, and photos (if applicable).
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We will confirm whether your item is eligible for return and provide instructions.
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You are responsible for the return shipping cost unless the item is faulty or incorrect.
4. Refunds
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Refunds will be issued to your original payment method once the returned item is inspected and approved.
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Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.
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In some cases, we may offer a replacement item instead of a refund if you prefer.
5. Damaged or Faulty Items
If your order arrives damaged or defective:
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Contact us within 14 days of delivery.
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Provide photos showing the issue.
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We will arrange a replacement or refund at no extra cost to you.
6. Late or Missing Refunds
If you haven’t received a refund yet:
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First check your bank account again.
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Contact your credit card company or bank; it may take some time before your refund is officially posted.
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If you’ve done all this and still have not received your refund, please email info@serafido.com.
7. Customs & Duties on Returns
If you are returning an item from outside the country of origin, you are responsible for any customs fees or duties related to the return shipment.
8. Contact Information
For all return and refund inquiries, please contact:
Email: info@serafido.com