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Payment policy

Serafido

https://serafido.com

Netherlands

info@serafido.com

+44 20 38071950

Van de Veldelaan 201, Alkmaar, Noord-Holland, 1816PD, Netherlands


Accepted methods of payment

At Serafido, we value your security and convenience. We offer a wide range of payment methods that are user-friendly and comply with the regulations in the UK.


Credit/debit card

We accept major credit and debit cards such as Visa, MasterCard, Maestro and American Express. This payment method is secure and widely used worldwide. To complete your transaction with a credit or debit card:

Select ‘Credit/Debit card’ as your payment method during checkout. Enter your card details, including card number, expiry date and CVV.


Enter the required payment details. 


Confirm your payment and you will be redirected to a confirmation page on our website.


You will receive an email confirming your purchase.


Apple Pay & Google Pay


Benefit from fast and secure payments with Apple Pay and Google Pay. These convenient payment methods allow you to pay quickly and effortlessly.

During checkout, select ‘Apple Pay’ or ‘Google Pay’ as your payment method.


For Apple Pay, confirm the payment with Face ID, Touch ID or your device's passcode.


For Google Pay, choose your saved card and confirm the payment.


After confirmation, you will be redirected to a confirmation page on our website.


You will receive an email confirming your purchase.

Whether you use an Apple or Android device, these options are perfect for seamless transactions.

 

Shop Pay

Tap the Shop Pay button at the checkout.

Enter your email address, or select the passkey icon in the email field.

Do one of the following:

  • If you selected the passkey icon, then follow the prompts to sign in using your saved passkey.
  • If you set up Shop Pay, then you’ll receive a six-digit SMS verification code to the phone number on your Shop Pay account. In the Confirm it's you section, enter your six-digit code.
  • If you've previously verified your Shop email address when you set up Shop Pay, then you can click the Send me a code by email instead option.

Optional: In the Ship to section, click Set as default to designate an address as the default shipping destination for orders paid with Shop Pay.

Review your order before it’s final.

Tap Complete purchase to finalize your order.

 

Security

Our customers' security is our top priority. All transactions on our website are encrypted using modern SSL technology to protect your privacy and security. We constantly monitor and update our website to meet the latest security standards and legal requirements.

 

Customer service

If you encounter any problems or have any questions about your payment, please do not hesitate to contact our customer service team. We are always at your disposal. You can reach us at info@serafido.com or  +44 20 38071950 for assistance.

 

CURRENCY

All prices and charges stated on our website are in pound (GBP). All transactions are carried out in pounds, where applicable. Please note that any currency conversion charges are the customer's responsibility.

 


GDPR and compliance with legal requirements


At Serafido, we are committed to protecting your personal data and ensuring that our practices comply with the General Data Protection Regulation (GDPR) and relevant consumer protection laws in the UK.


We only collect and process personal data when we have a legal basis to do so, including your consent, performance of a contract, legal obligations or legitimate interests.


Under the GDPR, you have rights, including the right to access, rectify, erase and restrict the processing of your personal data.


By using our services, you agree to our privacy practices and acknowledge that we comply with applicable consumer protection laws in the UK.


If you have any questions about your personal data or this compliance statement, please contact us at:

info@serafido.com

+44 20 38071950

Van de Veldelaan 201, Alkmaar, Noord-Holland, 1816PD, Netherlands


Still have questions?

Visit our Frequently Asked Questions page or contact our customer service team.

Contact information: