Privacy policy
Serafido
Netherlands
Van de Veldelaan 201, Alkmaar, Noord-Holland, 1816PD, Netherlands
Privacy policy
Updated 24 February 2025
Serafido (‘we’, ‘our’ or ‘us’) is committed to protecting your privacy. This privacy policy explains how your personal information is collected, used and disclosed by Serafido.
This privacy policy applies to our website and its subdomains (collectively, our ‘Service’) in addition to our Serafido application, and by visiting or using our Service, you signify that you have read, understand and agree to the collection, storage, use and disclosure of your personal information as described in this privacy policy and our Terms of Service.
Definitions and key terms
Cookie: A small amount of data generated by a website and stored by your web browser. It is used to identify your browser, perform analytics and remember information about you, such as your language preference or login details.
Company: Whenever this policy refers to ‘company’, ‘we’, ‘us’ or ‘our’, it means Serafido, registered in the Netherlands, responsible for your information under this privacy policy.
Country: Where Serafido or the owners/founders of Serafido are located, in this case the Netherlands.
Customer: Refers to the company, organisation or individual who signs up to use the Serafido service to manage relationships with your consumers or service users.
Device: Any Internet-connected device such as a phone, tablet, computer or other device that can be used to visit Serafido and use the Services.
IP address: Any device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographical blocks. An IP address can often be used to identify the location from which a device connects to the internet.
Staff: Refers to the individuals employed by Serafido or under contract to perform a service on behalf of one of the parties.
Personal Data: Any information that directly, indirectly or in conjunction with other information - including a personal identification number - enables the identification or identifiability of a natural person.
Service: Refers to the service provided by Serafido as described in the relative terms and conditions (if available) and on this platform.
Third-party service: Refers to advertisers, competition sponsors, promotional and marketing partners and others who provide our content or whose products or services we believe may be of interest to you.
Website: The Serafido website accessible via this URL: https://Serafido.com/
You: A person or entity registered with Serafido to use the Services.
What information do we collect?
We collect information about you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or complete a form. This information may include:
Name / Username
Telephone numbers
Email addresses
Mail addresses
Billing addresses
How do we use the information we collect?
Any information we collect from you may be used in one of the following ways:
To personalise your experience (your information helps us better respond to your individual needs).
To improve our website (we constantly strive to improve our website offerings based on the information and feedback we receive from you).
To improve customer service (your information helps us respond more effectively to your customer service requests and support needs).
To process transactions.
To administer a contest, promotion, survey or other site feature.
To send periodic emails.
When does Serafido use third-party end-user information?
Serafido collects end-user information necessary to provide Serafido services to our customers. End users may voluntarily provide us with information they have made available on social media websites. If you provide us with such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make publicly available by visiting those websites and changing your privacy settings.
When does Serafido use third-party customer information?
We receive certain information from third parties when you contact us. For example, when you submit your email address to us to express an interest in becoming a customer of Serafido, we receive information from a third party that provides automated fraud detection services to Serafido, and we also occasionally collect information disclosed on social media websites. You can control how much of your information is disclosed on social media websites by visiting those websites and changing your privacy settings.
Do we share the information we collect with third parties?
We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners and others who provide our content or whose products or services we think may interest you. We may also share this data with our current and future affiliates and business partners, and if we are involved in a merger, asset sale or other corporate reorganisation, we may also share your personal and non-personal data with or transfer it to our successors.
We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and website, database storage and management, e-mail management, store marketing, credit card processing, customer service and fulfilling orders for products and services you purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
We may share our log file data, including IP addresses, for analytics purposes with third parties, such as web analytics partners, application developers and advertising networks. If your IP address is shared, it may be used to estimate general location and other technical data such as connection speed, whether you visited the website at a shared location and the type of device used to visit the website. They may collect information about our ads and what you see on the website and then provide auditing, research and reporting for us and our advertisers.
We may also disclose personal and non-personal information about you to government officials, law enforcement agencies or private parties if we, in our sole discretion, deem it necessary or appropriate to respond to claims or legal process (including subpoenas), to protect our rights and interests or those of any third party, the safety of the public or any person, to prevent or stop illegal, unethical or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.
Where and when is customer and end-user information collected?
Serafido collects personal information that you provide to us. We may also receive personal information about you from third parties, as described above.
How do we use your email address?
By entering your email address on this website, you agree to receive emails from us. You may cancel your participation in any of these email lists at any time by clicking on the unsubscribe link or other unsubscribe option provided in the applicable email. We only send emails to people who have given us permission to contact them, either directly or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By providing your email address, you also give us permission to use your email address for targeting purposes on sites such as Facebook, where we display customized advertising to specific people who have opted in to receive messages from us. Email addresses provided only through the order processing page will be used solely to send you information and updates pertaining to your order. However, if you have provided us with the same email address via another method, we may use it for one of the purposes specified in this policy. Note: If at any time you would like to unsubscribe from receiving future emails, detailed unsubscribe instructions are included at the bottom of each email.
How long do we keep your information?
We do not retain your information for longer than is necessary to provide Serafido to you and fulfill the purposes described in this policy. This also applies to anyone we share your information with who performs services on our behalf. When we no longer need your information and are not legally required to retain it, we either delete it from our systems or de-identify it so that we cannot identify you.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access personal information. We use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized to access such systems, and required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financial data, etc.) is never kept on file. However, we cannot guarantee the absolute security of any information you transmit to Serafido or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by breach of our physical, technical, or managerial safeguards.
Can my information be transferred to other countries?
Serafido is located in the Netherlands. Information collected through our website, through direct interactions with you, or through the use of our support services may from time to time be transferred to our offices or personnel, or to third parties, located anywhere in the world, and may be viewed and hosted anywhere in the world, including countries that may not have generally applicable laws governing the use and transfer of such information. To the extent permitted by applicable law, by using the above, you voluntarily consent to the cross-border transfer and hosting of such information.
Is the information collected through the Serafido service secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures in place to safeguard your information, prevent unauthorized access, keep data secure, and use it correctly. However, neither humans nor security systems are infallible, including encryption systems. Furthermore, humans can commit intentional crimes, make mistakes, or fail to comply with policies. Therefore, while we use reasonable efforts to protect your personal data, we cannot guarantee its absolute security. Where applicable law imposes a non-disclaimable duty to protect your personal data, you agree that willful misconduct shall be the standard to measure our compliance with that duty.
Can I update or correct my information?
The rights you have to request updates or corrections to the information Serafido collects depend on your relationship with Serafido and personnel may update or correct their information as described in our internal personnel policies. Customers have the right to request restrictions on certain uses and disclosures of personally identifiable information as follows. You may contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by canceling your account. Such updates, corrections, changes, and deletions will not affect other information we maintain or information we have provided to third parties under this Privacy Policy prior to such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requiring a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for maintaining the confidentiality of your unique password and account information at all times.
You should be aware that it is not technologically possible to remove every record of the information you have provided to us from our system. The need to back up our systems to protect information from accidental loss means that a copy of your information may exist in a non-erasable form that is difficult or impossible for us to retrieve. Immediately upon receipt of your request, all personal information stored in databases that we actively use and other readily searchable media will be updated, corrected, amended or deleted, as appropriate, as soon as and to the extent reasonably and technically feasible.
If you are an end user and wish to update, delete or receive information that we have about you, you may do so by contacting the organization of which you are a customer.
Personnel
If you are an employee or applicant of Serafido, we collect information that you voluntarily provide to us. We use the collected information for Human Resources purposes to provide benefits to employees and screen applicants.
You may contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) request an overview of the information we have about you. Such updates, corrections, changes, and deletions will not affect other information we maintain or information provided to third parties under this Privacy Policy prior to such update, correction, change, or deletion.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Serafido or any of its affiliated companies (as defined herein), or that portion of Serafido or any of its affiliated companies to which the Service relates, or in the event we go out of business or file or have filed a bankruptcy petition, reorganization or similar proceeding against us, provided that the third party agrees to abide by the terms of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our Affiliates. For purposes of this Privacy Policy, “Business Affiliate” means any person or entity that directly or indirectly controls or is controlled by Serafido or is under common control with Serafido, whether by ownership or otherwise. Any information about you that we provide to our Business Affiliates will be treated by such Business Affiliates in accordance with the terms of this privacy policy.
Your Consent
We have updated our Privacy Policy to provide you with full transparency about what is set when you visit our site and how it is used. By using our website, registering an account, or making a purchase, you consent to our Privacy Policy and agree to its terms.
Links to Other Websites
This Privacy Policy applies only to the Services. The Services may contain links to other websites that are not operated or controlled by Serafido and we are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please note that our Privacy Policy is no longer in effect when you use a link to go from the Services to another website. Your browsing and interaction on any other website, including websites that have a link on our platform, are subject to that website’s rules and policies. Such third parties may use their cookies or other methods to collect information about you.
Advertisements
This website may contain third-party advertisements and links to third-party sites. Serafido makes no representations as to the accuracy or suitability of the information contained in these advertisements or on these sites and assumes no responsibility or liability for the conduct or content of these advertisements and third-party sites and offerings.
Advertisements keep Serafido and many of the websites and services you use free. We work hard to ensure that advertisements are safe, unobtrusive and as relevant as possible.
Third-party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by Serafido of the third-party sites, goods or services. Serafido assumes no responsibility for the content of advertisements, promises made or the quality/reliability of the products or services offered in any advertisements.
Cookies
What are cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us improve your browsing experience and collect information about how you use our website.
Types of cookies we use:
Essential cookies:
These cookies are essential to the functioning of our website and enable you to explore and use features such as accessing secure areas.
Performance cookies:
Serafido uses these cookies to collect information about how visitors interact with our website, for example which pages are visited most often. This helps us to improve the performance and user experience of our website.
Functional cookies:
These cookies allow us to remember choices you make (such as your language or region) and provide enhanced, personalized features.
Targeting/advertising cookies:
These cookies are used to deliver advertisements relevant to you and your interests and help us measure the effectiveness of our advertising campaigns.
Managing your cookies:
You can manage your cookie preferences through your browser settings. Most web browsers allow you to refuse or delete cookies, or alert you when cookies are being sent. Please note that if you disable cookies, some features of our website may not function properly.
Your consent:
By using our website, you agree to the use of cookies in accordance with this privacy policy.
Children’s Privacy
We only collect information from children under the age of 13 to improve our services. If you are under 13, you may use our website only with the involvement of a parent or guardian.
Changes to our Privacy Policy
We may change our services and policies, and it may be necessary for us to make changes to this Privacy Policy so that it accurately reflects our services and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you the opportunity to review them before they go into effect. If you subsequently continue to use the Service, you will be bound by the updated Privacy Policy. If you do not wish to agree to this or any updated Privacy Policy, you may delete your account.
Third Party Services
We may display, include or make available third party content (including data, information, applications and other product services) or provide links to third party websites or services (“Third Party Services”).
You acknowledge and agree that Serafido is not responsible for any Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Serafido assumes no liability or responsibility to you or any other person or entity for any Third Party Services and shall have no liability or responsibility to you or any other person or entity for any Third Party Services. Third Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.
CURRENCY
All prices and charges stated on our website are in pound (GBP). All transactions are carried out in pounds, where applicable. Please note that any currency conversion charges are the customer's responsibility.
GDPR and compliance with legal requirements
At Serafido, we are committed to protecting your personal data and ensuring that our practices comply with the General Data Protection Regulation (GDPR) and relevant consumer protection laws in the UK.
We only collect and process personal data when we have a legal basis to do so, including your consent, performance of a contract, legal obligations or legitimate interests.
Under the GDPR, you have rights, including the right to access, rectify, erase and restrict the processing of your personal data.
By using our services, you agree to our privacy practices and acknowledge that we comply with applicable consumer protection laws in the UK.
If you have any questions about your personal data or this compliance statement, please contact us at:
Van de Veldelaan 201, Alkmaar, Noord-Holland, 1816PD, Netherlands
Still have questions?
Visit our Frequently Asked Questions page or contact our customer service team.
Contact information:
- Company name: Serafido
- Address: Van de Veldelaan 201, Alkmaar, Noord-Holland, 1816PD, Netherlands
- E-mail: info@serafido.com
- Contact form: https://serafido.com/pages/contact
- Phone Number: +44 20 38071950
- Company number: 87694743
- VAT number: NL004464547B42
- Customer service: Monday to Friday from 9:00 to 17:00 (CET).